Shipping and Returns

SHIPPING & HANDLING

HLC MedSpa currently is only shipping orders within Canada.

We process orders Monday - Friday in the order in which they are received. Please allow 1-2 business days for order processing and up to 5 business days for shipping within Canada. If your order is taking longer than specified, please contact us so we can look into it for you. All orders are shipped using Canada Post. All shipping is through Canada Post: 1 to 3 Business Days, for Local/Regional in GTA ($15.00 CAD)

*Free Shipping with purchases over $150 before taxes.

SHIPPING CONFIRMATION

You will be emailed a shipping confirmation with a tracking number once your order ships. If you have any questions please email info@highlandcreekmedspa.com.

TRACKING YOUR ORDER

You will receive a tracking number for your order once it has been shipped. You may follow the status of your parcel by visiting canadapost.ca. Please allow approximately 3-5 days for the processing and shipping of all orders. If you do not receive an email with a tracking number, it is likely because you are local to our office and your order is being delivered by a local driver.

PLEASE NOTE

We are not responsible for any shipping deliveries that may be affected by customs, natural occurrences, transfers from Canada Post to the local carrier in your country or air and ground transportation strikes or delays, nor any extra fees, customs or back end charges once the package has exited Canada.

RETURNS AND EXCHANGES

At HLC MedSpa we want you to be satisfied every time you shop with us. We accept returns only on unopened items. If you would like to return an unopened product for any reason, you will be refunded the price you paid for the product, upon receipt of the original, unopened item within 30 days from the date of purchase. It is the responsibility of the purchaser to pay for any costs associated with the return.

For Products that arrived damaged we will offer you a replacement after receiving the original damaged item.

You may return products ordered from Highland Creek MedSpa by shipping the products back to us in their original packaging or you may visit at 378 Old Kingston Road, Toronto, Ontario, M1C 1B6 and return the item in-store.

We reserve the right to withhold a refund where inadequate packaging has been used. Any costs associated with returns and exchanges are the responsibility of the purchaser. Items received more than 90 days after purchase date may not be returned or exchanged. Only items purchased on HLC MedSpa website can be returned online. Items purchased in a spa must be returned to their original point of purchase.

Please direct all Shipping and Return inquiries to info@highlandcreekmedspa.com.